Refund policy

Refund policy

Thank you for choosing Dispalymedia for your needs. We aim to provide high-quality services and products to our customers. However, we understand that there may be instances where you need to request a refund. Please review our refund policy outlined below.

1. Eligibility for Refund:

  • We offer refunds on a case-by-case basis.
  • You may be eligible for a refund if you meet one or more of the following criteria:
    • You have been erroneously charged for a service.
    • You have encountered technical issues that prevent you from accessing or using the purchased service.
    • The service or product received does not meet your expectations or is significantly different from what was advertised.

2. Refund Requests:

  • To request a refund, please contact us via email at Service@dispalymedia.com or call us at +212681890533.
  • Please provide detailed information about your request, including your order number, the reason for the refund, and any relevant evidence or documentation to support your claim.
  • Refund requests must be submitted within [insert number] days from the date of purchase.

3. Refund Process:

  • Once we receive your refund request, we will review it thoroughly.
  • We may contact you to gather additional information or to clarify details regarding your request.
  • If your refund request is approved, we will process the refund within [insert number] business days.
  • Refunds will be issued using the original payment method used for the purchase.
  • Please note that depending on your financial institution, it may take additional time for the refund to reflect in your account.

4. Non-Refundable Items:

  • Certain products or services may not be eligible for refunds unless they are faulty or defective.
  • Customized or personalized services/products may not be eligible for refunds unless there is a manufacturing defect or error on our part.

5. Contact Us:

  • If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact us at Service@dispalymedia.com or call us at +212681890533.

6. Changes to Refund Policy:

  • Dispalymedia reserves the right to amend or update this refund policy at any time without prior notice. Any changes made will be effective immediately upon posting on our website.

By making a purchase with Dispalymedia, you agree to adhere to the terms and conditions outlined in this refund policy. Thank you for your understanding and cooperation.